Need fewer status-update phone calls? Explore MessageCenter.
MessageCenter adds two-way texting, reusable templates and saved conversations inside Manager SE. Confirm your messaging subscription, dedicated number and customer-contact setup. For visual inspection evidence and item-by-item online authorizations, explore OneFlow Inspections.
02 / ESTIMATING & DIGITAL INSPECTIONS · MANAGER SE
OneFlow
Estimator + Inspections
Less retyping. Clearer approvals.
Connect vehicle inspections, estimating and customer authorizations within Manager SE. OneFlow helps technicians and service advisors turn findings into organized, customer-ready estimates.
VIN-specific estimating: Find parts, labor, fluids and related jobs, then review and transfer your selections into a Manager SE job.
Digital inspections: Use customizable checklists, photos, videos and technician notes to explain recommended work.
Remote customer approvals: Share reports by text or email so customers can review and approve or decline individual jobs online.
Connected Job View: Organize estimates and invoices by job, reduce duplicate entry and keep deferred work available for follow-up.
Best starting point for: Auto and light-duty shop owners, service advisors and technicians who want smoother handoffs from inspection to estimate and approval.
Watch here on our website. Recorded screens may show an earlier version; confirm current features during your call.
What does my shop need?
OneFlow works within Manager SE; it is not a separate shop-management platform. Estimator lookups require a valid VIN. Inspections requires Manager SE 9.2 or later with Job View enabled. We’ll confirm your current software, devices and subscription before recommending setup.
Which package includes OneFlow?
Mitchell 1 lists OneFlow features in TeamWorks Pro Service, Sales Booster and Profit Max. Availability depends on your Manager SE subscription. Compare TeamWorks bundles, then ask Yaseen to confirm your options, current pricing and what is included.
03 / REPAIR INFORMATION · AUTO & LIGHT DUTY
ProDemand
Less time searching. More time fixing.
Look up OEM repair information alongside real-world repair knowledge to support a technician’s diagnostic process.
Explore repair procedures, maintenance and estimating information.
Review interactive wiring diagrams and technical service bulletins.
See how SureTrack repair knowledge complements the OEM information.
Best starting point for: Technicians, diagnostic specialists and service teams working on cars and light-duty trucks.
A useful question for your demo
Can you show me the information workflow for a vehicle and repair type we commonly see?
Mechanical and collision repair information, together.
Bring OEM mechanical and collision repair information into one workflow. Add body, structural, materials and refinishing resources alongside ProDemand’s diagnostics, wiring diagrams, mechanical estimating and SureTrack repair knowledge.
Useful for: Mechanical repair shops researching jobs that involve body, structural and ADAS systems.
OEM removal and installation procedures for body components such as bumpers, mirrors and liftgates.
Body dimensions, structural repairs and sectioning information for collision-related alignment, suspension and ADAS concerns.
OEM materials, bonding and adhesive repair requirements.
Paint, refinishing and corrosion-protection requirements.
Review related sensor, camera, radar and ADAS requirements alongside ProDemand’s existing resources.
Is ProDemand+ included with ProDemand?
No. ProDemand+ is an optional upgrade to a ProDemand subscription. The added collision information is not included in base ProDemand. Ask us to confirm current coverage, subscription requirements, pricing and suitability for your shop.
Optional upgrade; a ProDemand subscription is required. Shop eligibility and coverage are confirmed before purchase.
TruckSeries brings Class 4–8 repair information together. RepairConnect links fault codes with related troubleshooting, wiring and component information. Access depends on the modules in your subscription and the vehicle configuration.
TruckLabor for mechanical labor estimating
Use standardized Class 4–8 labor information when preparing truck estimates. TruckLabor is a module; a repair-information subscription does not automatically include it. Compare truck package inclusions.
Manager SE Truck Edition for running the truck shop
Organize Class 4–8 vehicle records, service writing, scheduling, work in progress, inventory and business reports, with heavy-duty parts catalogs. This is shop management; confirm the TruckSeries repair, diagnostic and labor modules separately. Discuss Truck Edition.
05 / CUSTOMER ENGAGEMENT · SHOP MARKETING
SocialCRM
Keep customer follow-up moving.
Explore Mitchell 1’s shop-marketing services for customer communication, reminders and review management.
Review targeted text and email promotion tools.
Explore customer engagement and review-management services.
Discuss LocalSearch, website and other service options separately.
Best starting point for: Shop owners and managers reviewing how they communicate with customers and market their shop.
A useful question for your demo
Which services are included, which are optional, and how does the support process work?
Use reminders, thank-you messages, review tools and targeted campaigns to stay in touch between visits. Confirm eligible contact records, selected services and reporting.
LocalSearch for your shop’s online presence
Explore website, Google optimization, review and reporting services. Confirm the package scope; advertising services and ad spend are separate decisions. Watch the LocalSearch walkthrough.
Book It Now for online appointment booking
Let customers book from your website or Google Business Profile using real-time Manager SE availability. This premium SocialCRM option requires the appropriate service and scheduling setup. Watch the Book It Now walkthrough.
06 / PAYMENT PROCESSING · OPTIONAL INTEGRATION
360 Payments
Make checkout easier to complete.
Connect payment processing with Manager SE and give customers convenient ways to pay for their repair.
Bring payment receipts, signature capture and repair-order information into a connected checkout workflow.
Offer Text-to-Pay for customers who need to pay remotely.
Discuss available consumer-financing options, subject to provider approval and terms.
Best starting point for: Shop owners and service managers reviewing checkout delays, payment handoffs or customer payment options.
What needs to be confirmed?
360 Payments is a separate payment provider, not an included entitlement in every Mitchell 1 package. Confirm your Manager SE integration, account approval, terminal and setup needs, fees and provider terms. The Manager SE Text-to-Pay template requires 360 Payments to be configured as the processor.
Review in-shop payments, Text-to-Pay and optional financing.
Confirm integration, total costs and terms before choosing a provider.
07 / PAYMENT PROCESSING
1stMILE
Make payments part of your shop workflow.
Explore integrated payment processing for repair shops, with convenient ways for customers to pay in-shop or remotely. Compatibility depends on your shop-management system.
Connect in-shop and remote checkout, including Text-to-Pay, with compatible shop-management systems.
Explore optional customer financing and loyalty programs, subject to eligibility and provider terms.
Ask about optional cash-discount programs and their requirements; compare total costs without assuming savings.
Confirm integration, equipment, setup requirements and current terms before choosing.
Best starting point for: Shop owners and managers reviewing their payment process and shop-management integrations.
A useful question for your demo
Will 1stMILE work with our current shop-management system, and what does setup involve?
Bring your main workflow question to a free 15-minute call. We’ll confirm coverage, discuss the fit and identify an appropriate next step. A product demonstration can be discussed separately.
